Cancellation & Refund Policy
What is the cancellation policy?
A cancellation request for a confirmed express order must be made within 12 hours after the order is placed. All orders sent meet customer requirements. Therefore, cancellation is a problem for us. If some of the products you ordered are out of stock, we will refund the full amount of the products you purchased, and the amount will be credited to your account within 2-7 business days. Click here to submit Cancellation request.
What is refund policy?
If you receive an incorrect / damaged plant , you will be required to send us photos of the damaged plant within 24 hrs after receiving the order, and we will replace your product or refund your money within 7 business days. If your refund request approved, you will get the actual product price (No refund for the shipping charge). Click here to submit refund request.
No refund policy
SeedPlex will not be responsible for the damage of plants due to door closing at the time of delivery or change in postal address registered and no such claims shall not be accepted thereof. Please ensure your address mentioned for delivery is correct for speed and secure delivery.