Cancellation & Refund Policy

Updated on: 23/1/2024

WHAT IS THE CANCELLATION POLICY?

Please submit a support request to [email protected] from the registered email address within 24 hours. All orders sent meet customer requirements. Therefore, cancellation is a problem for us. If some of the products you ordered are out of stock, we will refund the full amount of the products you purchased, and the amount will be credited to your account within 4-7 business days. If you have used the discount coupons, they cannot be used again in the future. Once an order has been shipped, it cannot be cancelled. 

WHAT IS REFUND POLICY?

If you receive an incorrect / damaged plant , you will be required to send us photos of the damaged plant to [email protected] within 24 hrs after receiving the order, and we will replace your product or refund your money within 7 business days. If your refund request approved, you will get the actual product price (No refund for the shipping charge).

ORDER PROCESSING

All orders will be dispatched according to the plant’s health condition. Being living plants, their condition changes. If the plant’s health is weak or damaged in our stock, we will refund your money for the damaged plant in that order. We will dispatch the remaining plants.  In such conditions you will get a different order number. All orders will be dispatched at the beginning of the week. These may be subject to change in special circumstances, such as public holidays, festive seasons and in case of high orders.

NO REFUND POLICY

SeedPlex will not be responsible for the damage to plants due to door closing at the time of delivery or change in postal address registered and no such claims shall not be accepted. Please ensure your address mentioned for delivery is correct for speed and secure delivery.