Customer Help

Our happiness team is always here to assist.

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Please login using your account credentials to submit new request / view status of your tickets or please send an email to [email protected]
You will get email notifications on every steps

Frequently Asked Questions

Orders and Shipping

All the orders will be dispatched within 4-6 working days. Most of the orders are delivered within 4-5 working days from the date of shipping. All orders will be dispatched at the beginning of the week. These may be subject to change in special circumstances, such as public holidays, festive seasons and in case of high orders.

Please submit a request on the Support Ticketing System or send an email to [email protected] from the registered email address with details. It is not possible to change shipping address once an order has been shipped.

Go to My Account > Orders to track your orders.

No. Currently we are serving customers in India.

It depends on the quantity of the product you have ordered.

Replacement & Refund

SeedPlex does not accept plant returns, because unhealthy plants will die due to the stress of two-way movement. However, we guarantee that all plants will be delivered to you in good condition. Keep in mind that the plants may look a little dull due to transit stress. Exposure to the sun and proper watering will restore the plants to their natural health.

If you receive an incorrect product, you will be required to submit the photo of the plant and the details on our Integrated Support Ticketing System (Above) or send an email with photo of the damaged plant to [email protected] from the registered email address within 24 hrs after receiving the order, and we will replace your product or refund your money within 7 business days.

If you receive an damaged product, you will be required to submit the photo of the damaged plant and the details on our Integrated Support Ticketing System or send an email with photo of the damaged plant to [email protected] from the registered email address within 24 hrs after receiving the order, and we will replace your product or refund your money within 7 business days. SeedPlex will not be responsible for the damage of plants due to door closing at the time of delivery or change in postal address registered and no such claims shall not be accepted thereof. Please ensure your address mentioned for delivery is correct for speed and secure delivery.

SeedPlex will not be responsible for the damage of plants due to door closing at the time of delivery or change in postal address registered and no such claims shall not be accepted thereof. Please ensure your address mentioned for delivery is correct for speed and secure delivery.

Submit a support request on the Support Ticketing System or email to [email protected] from the registered email address immediately.

Please submit a support request on https://seedplex.in/help or send an email to [email protected] from the registered email address. If you have used the discount coupons, they cannot be used again in the future.

Once an order has been shipped, it cannot be cancelled.

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