Shipping policy

Updated on: 18/11/2024

At SeedPlex, we are committed to ensuring that your plants arrive safely and promptly at your doorstep. We work with trusted courier partners to deliver your orders in the best condition possible. Please take a moment to read our detailed shipping policy to understand our processes, delivery times, and guidelines for returns, exchanges, and address changes.

Shipping Charges

We aim to offer you affordable shipping while ensuring safe delivery for all orders.

Standard Shipping Fee: A flat shipping charge of ₹60 applies to all orders below ₹499.

Free Shipping: Enjoy free shipping on all orders over ₹499, applicable across India.

We believe in transparent pricing and aim to make your shopping experience as smooth as possible.

How Long Does It Take for My Order to Arrive?

We understand the excitement of receiving your new plants! Here’s what you can expect from our delivery process:

Order Dispatch: All orders are dispatched within 4-6 working days from the date of order confirmation. Our team works efficiently to prepare and ship your order promptly.

Estimated Delivery Time: After your order is dispatched, most deliveries are made within 4-5 working days. However, the delivery time may vary based on your location and the courier service in your area.

Dispatch Schedule: All orders are dispatched at the beginning of each week (Monday to Wednesday). Please note, that delivery times may be impacted during public holidays, festive seasons, or if there is a high volume of orders. These delays are usually temporary, and we work hard to get your order to you as quickly as possible.

order-process

Can I Return My Plants?

We love our plants, and we want you to love yours too! However, due to the nature of our products, SeedPlex does not accept plant returns. This policy is in place because plants are living products, and shipping them back and forth can cause unnecessary stress, which may result in the plant’s decline.

Plant Care Upon Arrival: It’s normal for plants to look a little stressed or dull when they first arrive, as the journey may cause temporary changes in appearance. Don’t worry—your plant will likely bounce back with proper care, water, and sunlight. Here are a few tips:

  • Water your plant as needed.
  • Give it time to acclimate to its new environment.
  • After one week, consider repotting your plant to help it settle into its new home.

Our Promise: We guarantee that your plants will arrive in good condition. Should there be any issues, please contact us within 24 hours, and we’ll resolve the issue promptly.

restoration

How Do I Change My Shipping Address?

If you need to update your shipping address, please follow these steps:

Before Shipping (Within 24hrs): You can request an address change by emailing us at [email protected]. Please include the following details:

    • Order number
    • New shipping address
    • Contact number

After Shipping: Once an order has been shipped, it is not possible to change the shipping address. If there’s a mistake with your address, please contact the courier service directly to try to reroute your package.

Will My Items Arrive in One Package?

The number of packages your order will be shipped in depends on the quantity and type of products you’ve ordered:

  • Single Item Orders: Most single-item orders will be packed in one package.
  • Multiple Items: If you’ve ordered multiple products, such as different types of plants, larger quantities, or other items, your order may be split into multiple packages to ensure safe and secure delivery.

Wrong Item Received?

We want you to get exactly what you ordered. If you receive the wrong product, here’s what you need to do:

  1. Contact Us:
    • Email us at [email protected] within 24 hours of receiving your order.
    • Attach a photo of the incorrect product, along with your order details.
  2. Replacement or Refund: Once we verify the issue, we will either replace the incorrect item or issue a full refund within 7 business days.

What If My Order Arrives Damaged?

We take every precaution to ensure your plants arrive safely. However, in the rare event that your order arrives damaged, follow these steps:

  1. Contact Us Immediately:
    • Email us at [email protected] within 24 hours of receiving your damaged order.
    • Include an unboxing video of the damaged plant and your order details. It is mandatory.
  2. Replacement or Refund: Once we confirm the damage, we’ll either replace the damaged product or issue a full refund within 7 business days.

Important Note: SeedPlex is not responsible for damages caused due to external factors like doors closing during delivery or incorrect shipping addresses. To avoid any delays or issues, ensure your delivery address is accurate at checkout.

What If I Entered an Incorrect Shipping Address?

If you realize that you’ve entered the wrong shipping address, don’t worry—we can help!

  1. Immediately Contact Us:
    • Send a support request to [email protected] from your registered email address.
    • Provide your order details and the correct address.
  2. Address Changes Before Shipping (Within 24hrs): If the order has not yet been shipped, we will update your address and ensure the package is sent to the correct location.
  3. After Shipping: Once the order has been shipped, we cannot change the shipping address. In such cases, please get in touch with the courier partner directly to attempt a reroute.

Important Note: There is no guarantee that the courier will be able to reroute the package or deliver it to the corrected address. To avoid delivery issues, we recommend double-checking your address details before completing the checkout process.

Why We Don’t Send Plants in Plastic Pots?

When purchasing live plants online, one of the first things you may notice is that your plant doesn’t arrive in a traditional plastic pot. Instead, many plants are shipped in Poly Grow Bags, often wrapped with a protective layer of cardboard. If you’re wondering why this choice is made, you’re not alone. In this article, we’ll explain the reasoning behind why we don’t send plants in plastic pots, and why Poly Grow Bags are the easiest, safest, and most effective option for transporting live plants.

1. Plastic Pots Are Unusable After Transplanting

The primary reason we avoid using plastic pots for shipping plants is that plastic pots are only useful for transport. When you receive a plant in a plastic pot, it’s likely that the pot will not serve any further purpose after you transplant the plant into a larger container or garden bed. Here’s why:

1. Small and Confining: Plastic pots used for shipping are typically small, designed only to hold the plant during its journey. Once the plant arrives at your doorstep, the pot has already become too small to support the plant’s growth. At this point, you will need to transplant the plant into a bigger pot or a garden bed to allow the roots to expand and thrive.

2. Limited Lifespan: These small plastic pots are intended for temporary use only. Once the plant is in a larger container, the pot is discarded, which leads to unnecessary waste and contributes to environmental pollution.

2. Poly Grow Bags Are the Safest Way to Transport Live Plants

Shipping live plants involves a lot of care, as plants are delicate and require extra attention during transport. Poly Grow Bags are a safer and more reliable alternative to plastic pots for several key reasons:

1. Flexibility and Durability: Unlike rigid plastic pots, Poly Grow Bags are flexible and durable. This allows them to move slightly during transit without breaking or cracking, which can sometimes happen with plastic pots. This flexibility also ensures that the plant and its root system are safely secured throughout the shipping process.

2. Breathability: Poly Grow Bags are made from breathable fabric, which allows air to circulate around the plant’s roots. This is essential for preventing root rot, a condition that can arise from excess moisture and lack of airflow in a plastic pot. Breathability helps the plant stay healthy during shipping and ensures that the roots don’t become waterlogged or overheated.

3. Moisture Retention: Unlike plastic pots, which can dry out quickly, Poly Grow Bags retain moisture better and ensure that your plant’s roots remain hydrated during transit. Proper hydration is critical for plant health, especially during long shipping times.

4. No Root Disturbance: The flexible nature of Poly Grow Bags allows the plant to settle comfortably in the bag without disturbing the roots. The bag is also easy to remove when you’re ready to transplant, reducing transplant shock for the plant.

3. Plastic Pots Are Just for Transport, Not Long-Term Use

One of the most important distinctions between plastic pots and Poly Grow Bags is their intended purpose. Plastic pots are designed for transport, not long-term plant care. When a plant is shipped in a plastic pot, the primary goal is to secure the plant for the duration of the journey. Once the plant reaches you, the small pot usually needs to be discarded and replaced with a larger container to allow for growth. This is where Poly Grow Bags shine:

1. Long-Term Usability: Poly Grow Bags are designed to be more versatile than small plastic pots. They can be used for longer periods as the plant grows, eliminating the need to transfer the plant to a different pot immediately after receiving it.

2. Encouraging Healthy Growth: Poly Grow Bags allow the plant to grow in a space that encourages healthy root development. Unlike plastic pots, which can restrict root growth and cause plants to become “root-bound,” Poly Grow Bags encourage air pruning, leading to a more vigorous root system that supports the overall health of the plant.

3. No Waste: Since Poly Grow Bags are reusable and can accommodate the plant as it grows, you’re not left with a disposable plastic pot to throw away. This significantly reduces the amount of plastic waste and supports a more sustainable gardening practice.

4. Each Plant Is Wrapped in a Protective Layer of Cardboard

Shipping live plants requires extra care, and we take every precaution to ensure that your plant arrives in the best possible condition. In addition to using Poly Grow Bags, we also wrap each plant in a protective layer of cardboard for added safety. This extra step provides several key benefits:

1. Physical Protection: The cardboard wrap shields the plant from potential damage during transit. It helps prevent the plant from being crushed or jostled too much, reducing the risk of physical injury to the plant and its roots.

2. Temperature Regulation: Cardboard also acts as a natural insulator. It helps regulate the temperature around the plant, providing some protection against extreme cold or heat, which can damage the plant during transit. This is especially helpful when shipping plants across different climates or during seasonal changes.

3. Moisture Retention: The cardboard wrap helps keep the soil inside the Poly Grow Bag moist for a longer period, preventing it from drying out too quickly. This ensures the plant has the hydration it needs while in transit.

5. Poly Grow Bags Promote Healthier Root Systems

One of the main reasons we opt for Poly Grow Bags is that they encourage healthier root development than plastic pots. Here’s how:

1. Air Circulation: The breathable material of Poly Grow Bags allows air to reach the roots, helping prevent root rot and encouraging the development of a stronger, more efficient root system.

2. Air Pruning: As roots grow toward the edge of the bag and encounter air, they stop growing and are pruned naturally. This results in a more complex and fibrous root system, which is better equipped to absorb nutrients and water.

3. Reduced Transplant Shock: When you transplant a plant from a plastic pot, the roots are often disturbed, which can cause shock. With Poly Grow Bags, the flexible nature of the material allows the plant to be removed more easily, causing less stress on the roots.

6. The Environmental Impact of Poly Grow Bags

In today’s world, sustainability is a crucial factor in any industry, including horticulture. Plastic pots contribute to environmental pollution, as they are often used once and discarded. Poly Grow Bags, on the other hand, are an eco-friendly solution:

1. Reusable and Recyclable: Poly Grow Bags can be reused for multiple growing seasons, making them more sustainable than traditional plastic pots. They are often made from recyclable materials, so they don’t end up in landfills after a single use.

2. Reduced Plastic Waste: By opting for Poly Grow Bags, we are significantly reducing the amount of plastic waste in the environment. This contributes to a cleaner, healthier planet.

7. A More Convenient Way to Transplant Your Plants

When you receive a plant in a Poly Grow Bag, transplanting becomes a much simpler task. The bag is easy to remove, and the plant’s roots are less disturbed during the process. Since the bags are flexible, you can gently slide the plant out and place it into its new container without the risk of damaging the plant.

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